FAQ

What is CoachPerHour?

CoachPerHour is a service that helps athletes, fitness enthusiasts – in fact anyone! – find private coaches of all sports, and personal trainers for all disciplines and areas of personal fitness. It promotes one-to-one training that is personalised every time.

CoachPerHour is a revolution in personal fitness that is dramatically improving outcomes for athletes and anyone who wants to get the best out of themselves every time they train.

We strongly believe that private coaching is fundamental to reaching the next level in any sport and want to help athletes of all ages to find their dream coach – one who will help you smash your goals.


How does CoachPerHour work for Coaches?

Search

On the Home page, simply enter your location and sport. Click ‘Search’ and a list of all the coaches that meet your criteria will appear. You can filter results by price, distance, age, gender or skill level, to help you choose the coach who is absolutely perfect for you.

Click ‘View Coach’ to look at the profile of a particular coach.

Book Session

When you have chosen your coach, just click on the ‘Book Session’ tab on the coach’s profile. Sign-in or register and choose your package. Tell us about your location and skills. When the booking is completed, we’ll send you your coach’s contact details. You can message your coach if you want to talk about your first training session, by clicking ‘Message Coach’.

Train

You are all set up for your first session!

Now you are ready to reach your goals!


You will feel the difference straight away and watch your confidence grow. Do things you never thought you could do. Sharpen your skills. Get fitter – whatever your goals are, your personal coach will be there every step of the way to help you get progress. Your coach will give you clear feedback and advice throughout your training session.

After each session you have the opportunity to tell us more about how it went and you can leave feedback about your coach


What is the fee for using CoachPerHour ?

On CoachPerHour our Coaches set their own hourly/session rates. The coach’s rates can be found on Coach listings page and also on their profile page.

We do not charge any fee. CoachPerHour is a free service for all.


I didn’t receive an email confirming my registration. What do I do?

When you sign-up, you should receive an email with a confirmation link. Sometimes it can take a bit longer to receive this email. Please also check in the Junk/Spam folder of your email account.


Can I contact a coach before booking sessions?

Yes! We strongly encourage you to message coaches at any time by clicking the “Message Coach” button on the coach’s profile page.

Your message will be emailed to the coach, and their response will be emailed back to you by email.

Please do not share personal details, such as phone numbers, email addresses, or website details in any message. When you have purchased a session, your contact information will automatically be sent to your coach.


What is CoachPerHour’s cancellation policy for scheduled sessions?

If a client makes a cancellation more than 48 hours before the scheduled session, a full refund is available. However, if it less than 48 hours before a session, a full refund is not available. If an instructor cancels a booking, the total price of a booking will be refunded. For more details, please see our T&Cs.


I’ve messaged my coach but they have not replied. What do I do?

Initially, we would just recommend that you try again. There is likely to be a completely genuine reason. If you continue not to receive a response, please contact CoachPerHour at hello@coachperhour.com. We will try to contact your coach on your behalf.

If we do not receive a satisfactory response from the coach, we will endeavor to find another suitable coach for you. Alternatively, we will send you a full refund.


Will my unused CoachPerHour sessions ever expire?

This is up to the coach you train with.


How do I leave a review for my coach?

Every coach profile has its own testimonial section. Just follow the simple on-screen instructions to leave a review.


I forgot my password, how can I reset it?

On the login page click ‘forgot my password’ and email will be sent to you.


How do I submit feedback about the CoachPerHour website?

You will see the “Testimonial page” on the site where you can add your comments about CoachPerHour


Why is it important to make sure sessions are booked through CoachPerHour?

Booking sessions through the CoachPerHour is a requirement of our T&Cs. The system is there to help you. Through the CoachPerHour ‘Star Score’ rating system, people that book sessions with you will be able to leave feedback and make comments about coaches. This will help you to decide which coach is best for you.

Coaches with the best ‘Star Scores’ have the opportunity to become a ‘Featured Coach’ on the homepage of the website. This means that you will be able to see the top-rated coaches on the site.

All our coaches are full qualified sport coaches in their field, fully insured and appropriately DBS checked
Feedback allows you see what other athletes have said about coaches
CoachPerHour ‘Star Scores’ clearly show the ratings for coaches

You should also be aware of the 48-hour cancellation policy, as per our T&Cs


General for Coaches and Trainers

What is CoachPerHour?

CoachPerHour is a service that helps athletes, fitness enthusiasts – in fact anyone! – find private coaches of all sports, and personal trainers for all disciplines and areas of personal fitness. It promotes one-to-one training that is personalised every time. It’s a two-way thing. We make things easy for you and easy for your clients.

CoachPerHour is a revolution in personal fitness that is dramatically improving outcomes for athletes and anyone who wants to get the best out of themselves every time they train. We recognize how important coaches are to all of this. This is why we have created CoachPerHour to make it easy for coaches to find clients.

We strongly believe that private coaching is fundamental to reaching the next level in any sport and want to help athletes of all ages to find their dream coach – one who will help you smash your goals. That coach could be you!


How CoachPerHour works?

From the Home Page, potential clients will be able to search coach profiles. They will be able to filter results according to price, distance, skill level, etc. This means that clients are likely to only select you if you are well matched to their needs.

People can choose to view coach profiles from these results.
If they like what they see, they can choose to book a session. You will be notified of this by email.

You can email the client to discuss the session!


Am I responsible for providing a location or facility for my coaching sessions?

Yes, you are – but we can recommend venues that might be suitable in your area.


How do I become a CoachPerHour Coach?

We would love to see you join our coaching community. Becoming a CoachPerHour coach is a simple process. Just visit our ‘SIGN UP’ page and follow the registration instructions.


Keys for an outstanding coach application

When you sign up to CoachPerHour, after you have clicked on the email confirmation link, you will be taken to your very own profile page. Set-up is easy. For each stage of the process, you will find clear instructions and some helpful pointers.

Make sure you complete all sections: the headline and coaching experience and photos.

You’ll also have the opportunity to set your preferences and explain any details of events you are running.

Upload your relevant qualifications too.

There’s also an option to add a testimonial. We highly recommend you do so. Until you have had some bookings on CoachPerHour you cannot build up your ‘Star Score’ – reviews from satisfied clients will give your profile a big boost at the start. People are much more likely to book a session with you if they see great testimonials.

Don’t rush your profile. It shouldn’t take you very long to complete, but you need to get it right – this is your shop window!


Am I eligible to be a CoachPerHour Coach?

You need to be fully qualified sport coach and hold the relevant diplomas, certificates and qualifications for your sport. Also, it is recommended to be insured.

If you intend to working with children, you need to show us a DBS document.

We ask to see proof of all such documents.

You can use upload files section to send us your documents. Alternatively, you can contact us on:
hello@coachperhour.com.


Communicating with clients

On your coach profile, you will see the ‘Message Coach’ feature. Click here: https://www.coachperhour.com/view-profile/?coach_id=256 to see an example. Anybody can message you directly from your profile.


Tips & tricks to grow your business

  • Complete all aspects of your Coach Profile
  • Give as much information and detail as you can about your experience
  • Calendar Availability
  • Set your price packages
  • Add photos to showcase your skills
  • Create events for potential clients to attend
  • Sell yourself and your skills!

    • Choosing the perfect profile photo and coach gallery

      Photo of you actually coaching has got to be the best for your coach gallery. People want to see you doing what you do!

      For your profile photo, a head shot on a plain background – with you smiling! – is what you want.


      Attracting clients with a great one sentence bio

      Imagine you can’t upload any photos, details about qualifications, or any other parts of the Coach Profile. You only have ONE sentence and this is it. You need to sell your skills in a sentence.

      Imagine it is YOU who is looking for a coach. What would you be interested in? What would you like to know about a coach?

      That’s what you write down!


      I completed a session with a client. What happens now?

      Contact us at hello@coachperhour.com and we will authorise payment for you.


      What if I’m unavailable to coach?

      Notify your client and us as soon as possible to explain. Most people will be understanding when there are exceptional circumstances. Be honest, polite and friendly. If you are not, a client is much more likely to leave negative feedback which could be bad for your business.

      We recommend that you try to rearrange your session. If you unable to provide the coaching session at all, contact us at hello@coachperhour.com. We will do our best to help and find a replacement coach for the session or an alternative coach for the client.

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